“IMA provided AppNexus with an outsourced HR service for our European Headquarters based in London for 2 years and also assisted in the setting up and management of HR operations in France, Germany, Spain, Canada, Singapore and Australia. AppNexus has gone through considerable growth and IMA was always able to support the Company’s international growth plans on time and within budget.  AppNexus has now reached a size where we have taken our HR in-house; however, we have been delighted with the support we were given by IMA as our Company grew rapidly.  I would not hesitate in recommending IMA to other fast growing Tech companies.”
David Bornor
“In providing us with a means of expanding our recruitment presence in the UK, Interim Management Answers Ltd has been an invaluable partner. Nigel and his team have been extremely responsive, informative and flexible in supporting UBC’s initial efforts to engage an in-country advisor/consultant. IMA’s in-depth knowledge of labor laws, HR requirements and tax implications have allowed us to move forward in the UK knowing we have met all of the necessary requirements. We’ve been very satisfied with services rendered.”
Håkan Björn
“We hired IMA LTD to help us respond to a large public sector tender having entered the UK market from America we had little experience in he sector. Nigel guided us through writing our response, always striving to make it the best it can be which ultimately lead to us exclusively winning the bid. Nigel is a pleasure to work with, he is flexible, committed and takes the time to understand your business needs. He is not afraid to offer his opinion and expert recommendation and we would have no hesitation in recommending Nigel and IMA”
Jack Tomlinson
“Through Interim Management specialists IMA, who worked closely with us to scope our requirement, Lindsay Heggie was hired to undertake a review of our inside sales operation and make recommendations for improvement.   We gave her a wide ranging remit and a very tight timeline to work within.  As a highly knowledgeable and experienced call centre and inside sales professional she hit the ground running, and quickly got to grips with our operational practices and procedures, as well as the complexities involved.   As a result she was able to deliver this assignment on time. She easily adapted to our business environment and worked well with both our operations and management personnel.  She found time to provide mentoring to one of our young managers who greatly appreciated her input Her analysis was well documented and presented, and her recommendations easy to understand. Overall, our organization has been extremely pleased with the work she carried out and we have implemented her recommendations to the benefit of our inside sales centre. I’d thoroughly recommend Lindsay both as an operations executive and consultant and wouldn’t hesitate to work with Lindsay and IMA in the future”
Ty Smith
“When we decided to open an office in the UK, I knew we would need a HR partner who would not only be a trusted advisor but also someone who would work with our company’s best interest in mind.  Esther has exceeded all of our expectations. She is extremely competent, proactive and always very responsive in addressing our questions and concerns.   Esther has been instrumental in our success in opening up an office in the UK by way of helping us offer our employees the very best programs and policies that are the right fit for our company, culture and size.  Additionally, she has guided us through our practices ensuring we stay within line of compliance.  Esther has also referred us to experts within her network who have been able to partner with in regards to immigration, benefits and employment law.  I would not hesitate to recommend Esther as a true and valuable business partner.”
Aurie Chidziva
“In October 2013, my colleague and I relocated to London to prepare for the UK launch of San Francisco-based startup, TaskRabbit. IMA, and specifically Frankie, came highly recommended to us by London & Partners for relocations services. Frankie worked with my colleague and I to find a 3-month rental starting in October. Considering it was the end of the year, options were limited - especially for a short term stay - but Frankie managed to find us a gorgeous 2-bedroom flat in Shoreditch within out budget. Throughout the entire process, Frankie made us feel like we were in good hands; she was communicative, professional and very efficient with her search. She was also incredibly intuitive, understanding what we were looking for in a home without having to ask too many questions. Both my colleague and I ended up having to extend our stay in London, and we both chose to work with Frankie again to find us short term stays. In both instances, I completely trusted Frankie with the relocation process and was extremely happy with the results. Can't recommend Frankie enough, she's the best”
SheShe He
“"Frankie is amazing! Relocating from the US, she helped immensely and we could not have gotten a better result. After some attempts to view and contact letting agents before our move, we didn’t have any luck. Frankie helped us view, negotiate, and find the perfect flat for our family. She went above and beyond to look into schools, setup visits and continues to look after us as we are getting settled.”
Jim and Amelia Suchy

Outsourced HR

IMA HR Practice

IMA has an established business in supporting companies when they internationalise to fulfil their legal obligations and where required install best practice and low cost solutions for a range of industry sectors such as Tech , Healthcare , Higher Education and Retail .

We have obtained fantastic customer references only because we get to fully understand you and your specific needs and unique culture. We deliver solutions that work for you and what’s more you only pay for what you need and not carry the cost of full time HR support. High calibre professional support which is there at the time you need it the most when you need it the most.



Getting Started

Our aim is to assist companies with their setup of their HR infrastructure from the very beginning. This will avoid issues in the future, and ensure you are compliant with UK legislation. The solution is bespoke to client’s culture, needs and preferences.
IMA offers an “HR – Getting Started in the UK” solution which provides all of the documentation and procedures required to be compliant in the UK. This includes:

  • Offer letter
  • Contracts of Employment
  • Employee Handbook
  • Company Policies & Procedures
  • Health & Safety
  • Benefits

We use our specialist benefits partner Mackenzie Taylor www.mtbenefits.com who specialise in supporting international companies in the UK and across Europe. They will provide advice on market compensation and benefit norms, organise your benefits and provide ongoing, proactive support – their costs are not included in the set up costs and will be provided via a quotation tailored to your needs.



Why Outsource Your HR Function

One of the advantages of taking up outsourcing services is that your HR costs become immediately transparent. Hidden costs like HR staff holidays and absence are removed, as are the risks of additional costs. We commit to deliver a service covering some or all of your HR responsibilities and in doing so take on the responsibilities that go with those services.
Additional benefits that outsourcing delivers:



You can ensure best practice by working with a specialist HR expert.

Best practice in staff benefits, health & safety, welfare, employee relations, training, recruitment and administration can be hard to achieve, especially with an under-resourced, over-stretched HR function not familiar with the UK workplace.

Access to qualified HR experts – a chance to buy-in the expertise you need.

This is true if you ask us to manage selected aspects of your HR function or if you agree on a fully managed arrangement. This expertise takes the form of consultancy services, day-to-day administration and help desk support from CIPD-qualified HR Directors and Managers.

HR managers and directors can spend more time on strategic issues.

The senior HR team can get bogged down in managing the administration of standard processes. By outsourcing this task, they can concentrate on contributing to their organisation’s success
Here are some examples of the areas in which we deliver best practice:

Creating HR policies and procedures.

We don’t shoe-horn new clients into pre-arranged policies, but prefer to develop appropriate new policies with them using benchmark standards as a guide. These are then incorporated into your employee handbook which embeds corporate culture as part of the communications process.

Training and development.

Through tools like a training needs analysis, training programmes can be developed and implemented. These can include management development programmes.


By accessing best practice in recruitment, you can increase the quality of new appointments and improve retention rates. We can contribute through effective recruitment processes, use of on-line technology, assessment centres and management training.

The handling of potentially contentious issues.

Procedures for issues like redundancies, tribunals and disciplinary proceedings can be improved with our advice and support. The personnel issues resulting from mergers and acquisitions can also be addressed and proper policies put in place. This has often saved organisations many thousands of pounds in avoided legal and compensation costs.



Our Costs

Set up of HR– Getting Started in the UK”

Capped fee of £4000.00 based on 5 days work at £800 per day/£106.67 per hour. These charges exclude VAT at 20%.

Ongoing HR Support Costs

For clients with more than 5 employees we work on a retained basis starting at 1 day HR support per month at £800 per day/£106.67 per hour.

Non Retained clients

For clients with less than 5 employees or clients only requiring support on an occasional basis, our charges are £150 per hour.

These costs exclude VAT and expenses.



If You are Operating in the UK Already

Some questions for you to consider.

  • Do you have a Social Media Policy?
  • Do you have a robust Sickness Absence Management policy?
  • Are you concerned about your employee turnover and engagement?
  • Are your new Managers trained in basic HR best practice?
  • Are you an SME that would benefit from having basic HR tools to manage within the law?
  • Have your contract, handbook been updated in the last 2 years?

These are common issues we typically resolve and if you have answered NO to any of the above call us for a free 30 minutes assessment of your needs on 020 8966 9222.



IMA HR Practice Model

The HR system in organisations consists of a number of elements . A good overview of this is shown in the diagram below. We use this as a template to assist in understanding your requirements. Hover over each bubble to to get a summary of each element.

Company Performance
Organisational Structure
  • Cultural awareness - Power cultures - Start-up and fast growing business
  • Improvement of people processes to affect strong organisation design
  • Advice and activities related to Redundancy, redeployment
  • Advice and activities related to TUPE (Transfer of Undertakings for Permanent Employment
  • Redeployment – linked to organisational structure
Company Policies & Procedure
  • Drive business performance
  • Familiarisation of the policies and assist in his practical implementation
  • Incorporate company culture
  • Implement sustainable processes and strategy
  • Psychometric questionnaire & reports
  • Establish effective interview techniques
Organisational Development
  • Work with Business planning team to develop a performance management system
  • Work with functional managers to develop a culture change to break down silos
Performance Management
  • Developed and implement a competency framework underpinning performance management system
  • Job evaluation
  • Training needs Analysis
Learning & Development
  • Training needs analysis
  • Management development programs
  • Cultural awareness training
Compensation & Benefits
  • Designed salary structures
  • Designed bonus programmes
  • Access to surveys and trusted specialist benefit advisors
Employee Relations
  • Advise best employment law practice
  • Support and advise clients
  • On the ground direct assistance with consultation hearings, mediation
  • Acting as HR representative during difficult stages of the process